Terms of service

1. The agreement

These terms (the "Agreement") govern your use of the TillPulse dashboard, SDKs, APIs, and related services (the "Service") provided by TillAfrica (registered in Kampala, Uganda), the entity behind the TillPulse product ("TillPulse", "we", "us"). They form a binding contract between you ("Customer") and us.

2. Account

You must provide accurate registration information and keep it current. You are responsible for everything that happens under your account, including actions by your team members. You must keep credentials secure and notify us promptly at security@tillpulse.io if you suspect unauthorised access.

3. Permitted use

You may use the Service to monitor mobile applications you own or operate. You may not:

• Use the Service to violate any law, regulation, or third-party right.
• Reverse-engineer, decompile, or attempt to extract source code, except where such restriction is prohibited by law.
• Remove or obscure proprietary notices.
• Probe, scan, or test vulnerability of the Service except as permitted by our vulnerability disclosure policy.
• Send malware, conduct denial-of-service, or otherwise disrupt the Service.
• Use the Service to monitor an application without lawful basis to do so under applicable law.

See Acceptable Use for the full policy.

4. Customer Data

"Customer Data" is any data you or your end-users submit to the Service — crashes, performance events, breadcrumbs, settings, comments. You retain all rights in it. You grant TillPulse a worldwide, non-exclusive, royalty-free licence to host, process, and transmit it solely to provide and improve the Service. We process Customer Data on your behalf under the Data Processing Addendum, which is incorporated by reference.

5. Privacy

How we handle data is described in the Privacy policy. You agree to provide your end-users with appropriate notice and to obtain any consents required by law for the processing performed by our SDKs.

6. Service availability

We aim for 99.9% monthly availability of the dashboard and 99.95% for the ingest API. Planned maintenance is announced in advance. We do not guarantee uninterrupted operation, and we are not liable for downtime caused by upstream providers, force majeure, or your own configuration.

7. Fees and billing

Fees, billing terms, and plan limits are described on the pricing page or in your order form. If TillPulse is provided to you free of charge, we may change the free tier with at least 30 days' notice. We may suspend access for unpaid invoices after 14 days' written notice and a reasonable cure period.

8. Beta features

We may make pre-release features available, marked "beta", "preview", or similar. They are provided "as is", may change or be removed, and are excluded from any availability commitments.

9. Suspension and termination

Either party may terminate for material breach not cured within 30 days of written notice. We may suspend immediately for emergencies — material security risk, abuse, illegality. On termination, we will give you 30 days to export your data; after that period, Customer Data is deleted from active systems within 30 days and from backups within 90 days, except where required to retain by law.

10. Confidentiality

Each party will protect the other's non-public information disclosed under this Agreement using at least reasonable care, and only use it to perform under this Agreement.

11. Intellectual property

TillPulse owns the Service, including all software, design, and documentation. SDKs are licenced to you under the licence file shipped with each SDK (typically MIT for client code). You own Customer Data. Feedback you provide may be used by TillPulse without restriction.

12. Warranties and disclaimer

We warrant that we will perform the Service with reasonable skill and care. EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, ARISING OUT OF THIS AGREEMENT. EACH PARTY'S TOTAL LIABILITY IS CAPPED AT THE FEES PAID BY CUSTOMER UNDER THIS AGREEMENT IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY (OR USD 100 WHERE THE SERVICE IS PROVIDED FREE OF CHARGE).

14. Indemnification

Each party will defend the other against third-party claims arising from the indemnifying party's breach of this Agreement, infringement of intellectual property, or violation of law. The indemnified party must promptly notify the indemnifying party, give it sole control of defence, and provide reasonable cooperation.

15. Changes to the Service or terms

We may modify the Service. Material adverse changes to these terms will be announced at least 30 days in advance. Continued use after the effective date constitutes acceptance.

16. Governing law and dispute resolution

This Agreement is governed by the laws of the Republic of Uganda, without regard to its conflict-of-laws principles. The courts of Kampala have exclusive jurisdiction, except that either party may seek injunctive relief in any court of competent jurisdiction.

17. Notices

Legal notices to TillPulse must be sent to legal@tillpulse.io. Notices to you will be sent to the email address on the workspace owner's account.

18. Entire agreement

These terms, together with the Privacy policy, the DPA, the Acceptable Use Policy, and any order form, are the entire agreement between you and TillPulse and supersede all prior agreements on the subject.

19. Contact

Email legal@tillpulse.io.