SUPPORT

We're here. Talk to us.

Email beats forms. The bot at the bottom-right knows the docs cold and answers in seconds — try that first. For anything it can't handle, every address below reaches a real human, on the named SLA.

FAST PATH · TILLMIND SUPPORT

Most questions get answered in under a minute by the bot at the bottom-right of every page. It cites every answer, never invents features, and hands you off to a human when it can't help.

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EMAIL CHANNELS

Pick the inbox that fits

click any card to open your mail client
Product help
most common

How-to questions, integration trouble, dashboard weirdness. If you're stuck setting up the SDK, this is the inbox.

hello@tilldev.dev1 business day
Billing & account
account team

Invoices, plan changes, refunds, seat updates, deletion.

billing@tilldev.dev1 business day
Security & disclosure
monitored 7 days

Vulnerability reports. Don't include exploit details in the first email — just the gist. We'll set up a secure channel for the rest.

security@tilldev.devsame business day
Privacy & data requests
DPO inbox

GDPR / POPIA / NDPA data-subject requests, DPA queries, sub-processor questions.

privacy@tilldev.devwithin 30 days
Legal notices
formal only

Contract redlines, IP claims, formal legal correspondence.

legal@tilldev.dev5 business days
Press & partnerships
we read everything

Speaking, podcasts, integrations, co-marketing. Tell us what you're working on.

hello@tilldev.dev1 business week
Abuse reports
monitored 7 days

Someone using a TillDev-powered app to cause harm? Tell us. We'll act.

abuse@tilldev.devsame business day
BEFORE YOU EMAIL
01Check the docs first — most "how do I…" questions are already answered.docs →
02If the dashboard misbehaves, include your workspace slug, the affected page, and the time the issue happened (with timezone).
03If you're reporting a vulnerability, don't include exploit details in the first email. We'll set up a secure channel for the rest.disclosure policy →
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